How to set up an autoresponder in cPanel – Support
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How to set up an autoresponder in cPanel

Autoresponder in cPanel is a feature that allows you to send a response to incoming emails automatically. This can be useful if you are unavailable or on holiday. Even want a generic response from a support email account to let your customers know that their email has been received and they will get a response shortly.

You can set more than one autoresponder for an account. You can use plaintext or HTML in an autoresponse message, and you can choose from a wide variety of character sets.

Adding an autoresponder

To set up an AutoResponder, follow the steps given here:

  1. Log in to your cPanel.
  2. Click on Auto Responders icon under Email section.
  3. Click the Add Auto Responder button.
  4. Let’s see the fields you will need to fill in to create an Auto Responder:
  • Character set: The Character Set allows you to change the character set that the e-mail is sent it. The default is utf-8, which should work for most users. I recommended not to change this parameter.

You must select this option before changing anything else or you will lose your changes.

  • Interval: Here you can set how many hours to wait before auto responding to the same email address. Example: If you set it to 8 hours, a person who send you many mails within 24 hours, will receive only 3 autoresponders. This helps to prevent unnecessary email generation.
  • Email: Set the email address with domain name for which you want the Autoresponder setup.
  • From: Enter the name you want to appear in the response message
  • Subject: Enter the subject you want to show up in the response message
  • HTML: Check the box if your message includes HTML tags
  • Body: Enter the text of your response here.
  • Start time: Choose if want this autoresponder to begin Immediately or set a Custom start time.
  • Stop time: It allows you to specify the date when the auto responder will stop.
  • Click on Create/Modify to save the Auto Responder.

Editing an autoresponder

You can edit an auto responder if you want to modify the response contents or account details.

To edit an auto responder in cPanel, follow these steps:

  1. Click on Auto Responders icon under Email section.
  2. Under Current Auto Responders, click Edit for the auto responder that you want to edit.
  3. Make the changes to the auto responder.
  4. Click Create/Modify.

Deleting an auto responder

  1. Log in to your cPanel.
  2. Click on Auto Responders icon under Email section.
  3. Click the Delete link next to the auto responder you want to delete.
  4. Click the Delete Auto Responder button to confirm deletion.

Autoresponders can also be created through your webmail login.  The benefit of using the webmail login is that it allows people that do not have access to your cPanel to create autoresponders.  For example, if an employee has an email account with your domain, they can create an autoresponder without accessing the cPanel.

Adding an auto responder in webmail

  1. Login to your webmail account with your email address and password.
  2. In the top menu, under the email address, select the AutoResponders option.
  3. Let’s see the fields you will need to fill in to create an Auto Responder:
  • Character set: The Character Set allows you to change the character set that the e-mail is sent it. The default is utf-8, which should work for most users. I recommended not to change this parameter.

You must select this option before changing anything else or you will lose your changes.

  • Interval: Here you can set how many hours to wait before auto responding to the same email address. Example: If you set it to 8 hours, a person who send you many mails within 24 hours, will receive only 3 autoresponders. This helps to prevent unnecessary email generation.
  • Email: Set the email address with domain name for which you want the Autoresponder setup.
  • From: Enter the name you want to appear in the response message
  • Subject: Enter the subject you want to show up in the response message
  • HTML: Check the box if your message includes HTML tags
  • Body: Enter the text of your response here.
  • Start time: Choose if want this autoresponder to begin Immediately or set a Custom start time.
  • Stop time: It allows you to specify the date when the auto responder will stop.
  • Now you can confirm that your new Autoresponder has been created.

Note: If you don’t know the accessing URLs for webmail. You can check the detailed guide on How to access Webmail in cPanel using different ways. 

Updated on April 23, 2019

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